Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, uninstalled, or unused, with tags, and in its original packaging. You’ll also need the receipt, or proof of purchase.

To start a return, you can contact us at info@elvivo.com.au. Please note that returns will need to be sent to the following address:

ELVIVO PTY LTD, PO Box 25, JOONDALUP DC WA 6919

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@elvivo.com.au

You are responsible for payment of all costs associated with returning the item to us using a trackable shipping service. If the returned item is not received by us, we reserve the right to refuse the refund.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right, typically within 5 to 12 days.

 

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we have received and inspected your return, typically within 3 days, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return, please contact us at info@elvivo.com.au or telephone +61 413 684 744