Q: Is my online card payment safe?
A: Yes, we provide a secure shopping experience for our customers with Transport Layer Security TLS 1.2 and higher encryption protocol used to secure communications over the internet and also certified Level 1 PCI DSS compliant for the handling of credit card and debit card information.
Q: Are your products suitable for use in Australia?
A: Yes, our products are produced in accordance with applicable AS/NZS standards. Elvivo Pty Ltd is a registered responsible supplier (E9439) for both the Electrical Equipment Safety System (EESS) and ACMA.
Q: Can I collect my order?
A: No, as we operate is a purely online retailer we dispatch all orders to customers via our logistics partners.
Q: Can I physically see items before I buy?
A: No, as an online retailer we focus on providing detailed product images and product specifications for our items to assist customers in making an informed purchase decision. However, you can also use the Contact Us link to reach out to us, should you need further assistance, or additional product knowledge.
Q: Where are your products dispatched from?
A: All our products are held in stock by us in our Australian facility and are dispatched directly to our customers.
Q: Do you supply products outside of Australia?
A: No, all our products are specifically produced for use in Australia, therefore we do not supply products outside of Australia.
Q: Am I able to track my order?
A: Yes, we provide a tracking link when your order is dispatched.
Q: Are you able to dispatch my order to a freight forwarding address or a PO Box?
A: No, sorry we cannot.
Q: Do you charge for shipping?
A: No, all our products include free standard shipping.
Q: Can I return my products?
A: Please see our refund policy which outlines the applicable requirements.
Q: Are your products suitable for use in a bathroom?
A: No, our products have an IP20 ingress protection rating and hence are not suitable for use in a bathroom.
Q: Can the length of the pendant light cable be adjusted?
A: Yes, this can be carried out by a licensed electrician at the time of installation.
Q: What do I do if I need assistance regarding my purchase?
A: We want you to be delighted with your purchase, therefore if you have any concerns please reach out to us using the Contact Us form on our website. On receiving your order please inspect the items to ensure they have been received undamaged. Please make contact with us within 14 days of receiving your order detailing any damage, or defect and we will replace any damaged or defective items at no cost.
Q: Do your products have a warranty?
A: Yes, all products have a 12 month warranty from the date of the transaction.
Q: When will I typically receive my order?
A: Orders are dispatched within 24 to 48 hours of payment and with most items arriving within 5 to 12 days via our interstate freight partners.
The customer service from Elvivo was as exceptional as the pendants. They are just as good quality as they look online. I am trying to think where i might be able to add a few more! I would definitely recommend
Very happy with the customer service would not hesitate to recommend elvivo to anyone...Ian from elvivo was excellent and the delivery came within a week from Western Australia.I will definitely shop with them again
